| Reply From Amazon |
[Apr. 13th, 2009|06:47 pm] |
This just popped up in my inbox:
Hello, Thank you for contacting Amazon.com. This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection. It has been misreported that the issue was limited to Gay & Lesbian themed titles - in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon's main product search. Many books have now been fixed and we're in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future. Thanks for contacting us. We hope to see you again soon. Sincerely, Customer Service Department Amazon.com
So, what do you guys think? Was it weev? Was it a glitch? Is this a cover-up?
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| Comments: |
It seems a bit too...coincidental that only the progressive/feminist/pro-gay stuff was affected. :(
I agree...they just aren't acting with enough alarm for it to have been a hack attempt.
So many random and various things lost their rankings, I definitely think *something* went wrong when they were trying to censor adult material. In the original post, Amazon sent an email saying they were excluding "adult" material - http://markprobst.livejournal.com/15293.html. In the letter they sent you, they never said they weren't de-ranking books, just that they de-ranked too many. I still won't be shopping there. I don't know anything about this weev guy, except he seems like he wasn't hugged enough as a child.
I just don't understand why they'd derank adult stuff at all. They sell sex toys, for heaven's sake! Any kid can go into any grocery store or bookstore and buy smutty romance novels and no one will say a word. But, when it's online, it's suddenly a problem.
I can understand not wanting to be inundated with porn when searching for something non-porn related, but it seems like having a safe search option would be just as easy. The de-rankings seem tantamount to censorship, which always affects queer and feminist art/porn because it's outside the mainstream, and thus more scandalous.
This had been going on for months; this wasn't a one day "glitch."
I love how your journal is always cut with "may not be appropriate for minors under the age of 14" when i'm not logged in :P
I think it was done intentionally! but perhaps not by the upper amazon staff.. perhaps a bigoted search engine optimization programmer!
I wouldn't want any preteens to be traumatized by my lj!
This whole thing is just...weird. Why derank "adult" stuff to begin with?
I think it doesn't matter; it still looks bad, it's still going to lose business for them, and whether or not they actually harbored any prejudice in the first place the backlash is probably going to correct whatever harm it might have done in the future anyway. | |